![]() We will then contact you with further details on how to exchange your item. The buyer shall have five (5) working days from receipt of the item/s to report the error to freedomoses. ![]() our delivered item/s do not match your order on record), shall bear the cost of re-delivery. In the unlikely event of an error on our part (e.g. Once an order has been placed, it can no longer be cancelled. ![]() Customers will also have to pay P250 to cover processing fee for the exchange.Īt this time, we are unable to offer returns, refunds, or cancellations.Please note that customers will arrange and shoulder shipping of original order to Freedom Moses Philippines' office.Full instructions will then be emailed to you within 2-3 working days. Please e-mail with the subject, "Request for Size Change".To request for an exchange, please see notes below: Requests for exchange will only be entertained up to 7 days after the item is received. Exchanges are subject to the availability of your requested size. You may not exchange your order for a different design or color. In the event that you purchase an incorrect shoe size, you will be permitted to exchange your pair to one that is either one size smaller or larger. ***Orders for delivery outside the Philippines are currently not accepted.*** LIMITED RETURNS POLICY Orders worth P3,000 and above: Free Shipping for these ordersį shall not be held liable for any lost or mis-delivered orders while in the possession of the local courier. Note: Purchases during Sale events may encounter slight delays in shipping due to high volume of orders. We do not allow orders to be picked up at any location. Note: All items ordered on this site will be shipped via local courier. Items usually arrive within 3 - 8 business days from the day payment is received. All shipping costs associated with the return of goods for refund are the responsibility of the consumer, these can be paid at a flat rate through our returns portal (RA# required).Ordering an item from ? We can ship to most addresses in the Philippines. When returning an item for refund, please ensure that your name, address, phone number and instructions are clearly indicated. We will then provide you with further instructions and a Return Authority number (RA#). To return a product for refund, please email us at inform us of the reason for refund. The goods can be returned for refund within 30 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels still intact. All shipping costs associated with the return of faulty goods are the responsibility of AD and can be lodged through our returns portal (RA# required). We will credit your original method of payment, within 7 days of us receiving the returned item. ![]() Goods must be returned within 30 days of receipt date – unworn and/or unused and contain all the original packaging and labels. FREEDOM MOSES GOLDIE Metallic Gold FREEDOM MOSES ZIGGY HYDRA Multicolored snake skin on light purple slides FREEDOM MOSES ZIGGY CHAI Multicolored snake skin. No goods will be accepted without a valid RA#. To return an item, you must email us at inform us of the reason for return. Charming concept store selling selected clothing labels, accessories, jewelry, adorable kids stuff and all kinds of beautiful things for you and your home. You must notify us within 7 working days of receiving the goods should there be a fault. In the unlikely event of manufacturing faults, we would replace/repair the products at no cost to the customer. Warranty ReturnsĪbyss Distribution stands behind the craftsmanship and quality of all products sold online. Prices are subject to change without notice. PricingĪll prices are in Australian dollars and include GST. The customer is responsible for inspecting the goods for fault and notifying us within 7 working days of receiving the goods should there any issues. Acceptance of GoodsĪll stock is quality checked before shipping. However, the majority of orders are dispatched within 1-2 days from the order date. Should you wish to cancel your order, you must email us immediately. All we ask is that you return the item(s). AD will not be held accountable for late deliveries or loss or damage relating to late deliveries. We can accept returns for refund up to a maximum of 30 days from delivery. We use Australia Post for all deliveries within Australia and the standard delivery guidelines of this service apply. Address confirmation is given on the review page in the checkout section of the site, so please ensure the details are correct. AD cannot be held responsible for an incorrect address being entered on your order.
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